Customer has decided to cancel her order. 
James Scurrah 
15:53 (39 minutes ago)
to Lori

Hi Lori,

Regarding your cancellation request for Order #4186, could you please let us know the reason? Your feedback is important to us.

Is there anything we can assist you with at this time?

Regards,
James

Lori Arnold
15:56 (36 minutes ago)
to me

Hello,
Thanks for getting back to me so quickly.
I'm just not able to go forward with order....please cancel my order. Thank you.